For marketplace platforms

Feedback widget for two-sided marketplaces

Buyers and sellers on a marketplace want different things, and both sides will tell you what's missing if you ask. A single widget, mounted in both experiences, keeps that feedback in one place instead of two disconnected inboxes.

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The challenge

  • ✕Buyer feedback and seller/vendor feedback usually arrive through completely separate channels
  • ✕No shared view of which side of the marketplace is asking for what
  • ✕Prioritizing between buyer-side and seller-side requests is guesswork without vote counts

How Upstep helps

Mount the widget on both surfaces

Use identify() to tag feedback by user, so you can see whether a request came from a buyer or seller account.

Votes surface real demand from each side

Compare vote counts across buyer and seller feedback instead of guessing which side is louder.

One SDK, both experiences

The same React or vanilla JS integration covers your buyer-facing site and your seller dashboard.

Start collecting feedback today

Free plan, mount it on one side first, expand once it proves useful.

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