For customer support teams

Turn support conversations into a feedback backlog

Support agents hear the same feature requests and bug reports over and over, with no easy way to route that signal to whoever's building the product. Upstep gives support teams a shared backlog product can actually see.

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The challenge

  • ✕Support tickets containing feature requests get closed and forgotten instead of routed to product
  • ✕No visibility for support agents into whether a reported bug is already being worked on
  • ✕Product and support teams end up working from two different, disconnected views of user pain

How Upstep helps

One backlog both teams can see

Support can check whether an issue is already tracked before promising a customer a fix date.

Status visibility closes the loop

When an item moves to Done, support has a straight answer for the customer who originally reported it.

Slack & webhook integrations

Route new feedback into the same channels your support team already monitors.

Start collecting feedback today

Free plan, give support a real channel to hand off feedback to product.

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